Return & Cancellation Policy
We understand that plans change. Our policy is designed to be fair, transparent and easy to understand — so you can book with confidence.
Last updated: September 18, 2026
Overview
This Return & Cancellation Policy applies to all bookings made with Egypt Photography Tours for photoshoots, photography tours, and related services in Egypt. By making a booking, you agree to the terms outlined below.
All cancellation requests must be submitted in writing via email to info@egyptphotographytours.com or via WhatsApp. The cancellation date is the date we receive your written notice.
Cancellation by the Client
If you need to cancel your booking, the following refund schedule applies based on the number of days before your scheduled tour or photoshoot start date:
30+ days before
Full refund of all amounts paid, minus a 5% administrative and payment processing fee.
15–29 days before
A 50% refund of the total tour cost. Alternatively, you may choose a 100% credit toward a future booking valid for 12 months.
14 days or fewer
Tours and photoshoots are considered non-refundable. However, we will do our best to reschedule your booking to another date, subject to availability.
No-Show Policy
If you fail to arrive at the agreed meeting point at the scheduled time without prior notice, it will be considered a "no-show" and no refund will be provided. Our photographers and guides wait a maximum of 30 minutes past the scheduled start time.
Cancellation by Egypt Photography Tours
In the rare event that we must cancel your booking due to unforeseen circumstances — including extreme weather, security concerns, government restrictions, or photographer illness — you will be offered:
- A full refund of all amounts paid, or
- A 100% credit toward a future booking, valid for 24 months, or
- An alternative date or experience of equal or greater value.
Refund Processing Time
Approved refunds are processed within 14 business days of approval. Please note:
- Refunds are issued using the same payment method as the original payment.
- Credit card refunds may take an additional 5–10 business days to appear on your statement, depending on your bank.
- A 5% bank and processing fee is deducted from all refunds to cover transaction costs.
Rescheduling
We offer one free reschedule per booking if requested at least 14 days before the original start date, subject to availability. Reschedules requested within 14 days may incur a 15% rescheduling fee. Rescheduled bookings are valid for 12 months from the original date.
Force Majeure
Neither party shall be liable for failure to perform obligations caused by events beyond reasonable control, including but not limited to: natural disasters, pandemics, war, civil unrest, government travel advisories, airline strikes, or extreme weather. In such cases, we will work with you to find a fair solution, typically offering a full credit valid for 24 months.
Photography-Specific Terms
- Delivered photos: Once your final gallery has been delivered and downloaded, the service is considered complete and non-refundable.
- Photo quality: We stand by our work. If you are unhappy with the delivered photos, contact us within 7 days of delivery and we will review your concerns. Our liability is limited to a partial refund or a complimentary reshoot where possible.
- Permit fees: Third-party permit fees (e.g., professional photography permits at the Giza Plateau) are non-refundable once purchased on your behalf.
- Flight cancellations: We are not responsible for flight delays or cancellations. Please allow at least 24 hours between your arrival in Egypt and your scheduled photoshoot.
How to Request a Cancellation
To cancel or reschedule your booking, please contact us:
Questions?
If you have any questions about this policy or need help understanding your options, please don't hesitate to reach out. We're here to help and will always try to find a fair solution.